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After-purchase support
An issue with your delivery, your download, your invoice or your access? Start with the quick answers below — most cases are sorted in under a minute. Otherwise, write to us: a real human replies within 2 business days.
Quick answers
- The email arrives within 5 minutes of payment. Check your Spam, Promotions and Notifications folders. Search for "Sèna Sublime". Still nothing after 1 hour? Use the form below with the email you used at checkout.
- Links are valid for 24 hours for security reasons. Write to us via the form and we'll send you a fresh link, free of charge, within 2 business days.
- Your access is for life. Tell us the email address used at checkout and we'll resend the file straight away.
- The invoice is sent automatically after payment. If it doesn't arrive within 24 hours, request it via the form — include the name and address to print on it.
- Try another browser (Chrome, Safari, Firefox) or a dedicated PDF app (Preview on Mac, Adobe Reader). If the problem persists, we'll resend the file directly.
- No. Downloadable digital content is excluded from the right of withdrawal (EU consumer law, art. L221-28 of the French Consumer Code applied to our jurisdiction). However, if the file is corrupted or inaccessible, we'll fix it immediately — that's a separate matter from a refund.
Write to us
Reply within 2 business days. To speed things up, include the email address you used at checkout.
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