Question 1

I haven't received my confirmation email after the purchase.

Accepted Answer

The email usually arrives within 5 minutes of payment. Please check your Spam, Promotions and Notifications folders. If you still can't find it, write to contact@senasublime.store with the email address used for the purchase — we'll resend your link manually within 24 hours.

Question 2

My download link has expired, what should I do?

Accepted Answer

Download links are valid for 24 hours for security reasons. If yours has expired, write to contact@senasublime.store — we'll generate a new link free of charge.

Question 3

How do I download my ebook?

Accepted Answer

1. Open the confirmation email sent after your purchase. 2. Click the "Download my ebook" button. 3. The PDF file opens in your browser or downloads automatically into your Downloads folder. 4. Save it on your computer, phone or e-reader so you can read it anytime.

Question 4

On which devices can I read the ebook?

Accepted Answer

The PDF can be read on all devices: computer (Mac, Windows, Linux), smartphone (iOS, Android), tablet, Kindle, Kobo, etc. No special app is required.

Question 5

The download button doesn't work.

Accepted Answer

Try opening the email in a different browser (Chrome, Safari, Firefox) or copy-paste the link directly into the address bar. If the problem persists, write to contact@senasublime.store.

Question 6

Can I get a refund?

Accepted Answer

As ebooks are digital products delivered instantly, they cannot be refunded once downloaded. For any pre-purchase questions, contact us at contact@senasublime.store.

Question 7

Can I share the ebook with my family or friends?

Accepted Answer

Your purchase is for personal use only. Please do not redistribute the file — every purchase directly supports Sèna and her writing. To gift the ebook, invite the recipient to buy it via the website.

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Frequently asked questions